Xiaomi is calling Poco F1 users with screen and touch issues to return their models
Xiaomi has done a great job supporting the Pocophone F1 through firmware upgrades. It has constantly brought new updates and bug fixes to this cheaper flagship device. However, not everything is solved by software. In particular, we are talking about the screen and touch issues it has been facing recently after the latest upgrade. If you are having similar problems, please be informed that Xiaomi is asking the users of the troublesome Poco F1 to send their smartphones for analysis and exchange.
Alvin Tse, head of Pocophone, made this revelation on Twitter. Thus, Xiaomi is looking for devices that suffer from problems related to screen blocking, ghosting and touch delays. If you are in this situation, then continue reading this news.
(1/2) Happy Sunday! Just to clarify, we are not recalling POCOF1/POCOPHONEF1. We care about our users and product improvement and therefore use Xiaomi’s proactive practice to work with users to identify issues they face.
— Alvin Tse (@atytse) July 14, 2019
(1/2) Now that 10.3.5.0 stable has been released for POCO F1 and some improvements have been reflected in the build, we are looking to analyze devices that are facing 1) screen freezing 2) ghost touch 3) touch lags. We will need to collect some devices to further test.
— Alvin Tse (@atytse) July 12, 2019
(2/2) If you are willing to send in your device (touch issues only), then please send your user ID, contact info, description of issue, Feedback ID, videos/screenshots to [email protected]. If your device can help solve the issue, we will reach out and contact you. Thanks!
— Alvin Tse (@atytse) July 12, 2019
Before sending your smartphone to Xiaomi, know that this company is first requesting some information. It is therefore necessary to first send the user ID, contact information, videos and other details. As soon as Xiaomi determines that the smartphone fits the policy of testing and exchanges the collection will be arranged by the company.
This is undoubtedly an excellent initiative by Xiaomi. It is not something that is often seen at the level of manufacturers. Meanwhile, while the equipment is being analyzed and repaired, Xiaomi hands over another test device. Could be another Pocophone F1 or a top-of-the-range with the same features.
