ZTE – global telecommunications equipments and network solutions provider – has agreed to compensate Nepal Telecom as it provided faulty equipments.
It is providing CDMA equipments worth $5,08,332 as compensation to Nepal Telecom, according to the Ministry of Information and Communication source.
At least 15 various equipments — including Base Transceiver Station (BTS) related equipments — imported from ZTE in 2004 were under question due to its poor quality, according to a letter of Nepal Telecom.
The Quality of Service of CDMA mobile service has hit due to the low quality equipments supplied by ZTE that has agreed to compensate them by replacing the equipments free of cost.
“Consumers have been facing connection problems due to low quality of equipments,” the Nepal Telecom letter to the ministry stated.
“It is very unfortunate that the consumers have been compelled to use low Quality of Service for nearly seven years due to inefficiency of Nepal Telecom,” according to the ministry sources.
ZTE — in 2004 — had won the biggest CDMA contract — in the history of Nepal Telecom — under which ZTE had to supply equipments for CDMA technology to build a network to cover the country’s major populated areas.
However, Nepal Telecom official said that the problem was minor. “The problem has not affected the Quality of Service of CDMA service,” the Telecom source defended, but agreed that ZTE had missed to provide some equipments according to the agreement between Nepal Telecom and ZTE.
However, Nepal Telecom never thought of complaining since last six years making the consumers suffer. (Source:THT)