NTC USSD Codes, SMS Codes and IVR

Nepal Telecom USSD Codes
A USSD code is entered into phones to perform actions. They are mainly used by network operators to provide customers with easy access to pre-configured services, including call-forwarding, balance inquiries and multiple SIM functions.

USSD stands for Unstructured Supplementary Service Data.

USSD codes are a form of communication used for mobile devices. They are a type of gateway technology that allow users to access additional information on their phone, such as checking their balance, buying airtime, transferring funds, checking their mini-statement, or switching service providers. This type of communication is cost effective, convenient, and is considered a quick solution.

USSD codes are a combination of symbols, alphabets, and numbers.

It is a fast, two-way communication tool used to send commands to and from a mobile phone. It does not require an internet connection and is available on most networks and mobile devices. When the user types in a USSD code, the mobile device connects to the service provider’s server from which the user can receive additional information or the requested service.

Below you will find some of the important USSD codes to be used on NTC Network to inquire and subscribe to various services offered by the telecom operator.

1 Find your NTC Phone number (Know your mobile number)

*9#

Output  :  MSISDN : 977********** Your Number

2 Balance Check (Main account balance check code)

*400#

Output : Your Balance is Rs.XX,Expiry Date is 2024-02-25.

3 Recharge – Topup Balance

*411#Scratch Card Pin #

4 Customer Service (IVR)

Dial 1415

  • Balance Inquiry(Credit Limit)
  • Recharge
  • Complain
  • Other Services(First Call Activation, Handset Lost /Sim Blockage, PUK Number, Change Number,Data Volume,Sales Order )
  • Language and Pin Number
  • Operator Assistance

5 NTC Caller Tune Subscription

*1455#

Subscribe to various latest songs to set it as your caller tune.

6 ISD – International Call

1424

International Calling e.g. – 1425(Country Code)(Phone Number)

7 Inquiry and Complain

198

Customer Care : Complain NTC Landline, GSM or CDMA

8 Other IVR Services

SNServiceDial codeChargeOccupancy / Start date
1SEE Result Enquiry16001 pulse @ 10 sec4 weeks in 1 year
2Class 11 and 12 Result Enquiry16011 pulse @ 10 sec6 results in 1 year ( 2 weeks each result)
3SEE Supplementary Result Enquiry16001 pulse @ 10 sec2 weeks in 1 year
4TU Results16021 pulse @ 10 sec
5Telephone Fault Booking198FreePermanent (Sept 2006)
6Lineman Fault Down192FreePermanent (Nov 2006)
7PSTN Bill Enquiry1606Local chargePermanent (Jan 2007)
8VOIP Call Complain188FreePermanent (Dec 2007)

9 Friends & Family Service:

GSM Post-Paid
Call Charge : 55 paisa per minute
Maximum allowed numbers : 5
Subscription : Free

GSM Pre-paid
Call Charge : 70 paisa per minute
Maximum allowed numbers : 5
Subscription : Free

Subscription Process

Process
To Subscribe: type <FNFSUB*No1> send it to 1415
To add new FNF member: type <FNFADD*No2> send it to 1415 (repeat same for the next 3 numbers)
To Modify FNF Member: type <FNFMOD*OLD No*New No> send it to 1415
To Delete FNF Member: type <FNFDEL*No> send it to 1415
To Inquiry FNF Member: type <FNFINQ> send it to 1415

SMS Short Code 

ServiceSyntax
Outstanding Balance QueryType “CB” and send to 1415
Data Volume QueryType “VL” and send to 1415
Free Resource QueryType “FR” and send to 1415
Night call Package (CDMA only)Type “Night” and send to 1415
Friends and Family (FNF) Service SubscriptionType “FNFSUB*MDN” and send to 1415
Friends and Family (FNF) Add MemberType “FNFADD*and send to 1415 (1 MDN at a time)
Friends and Family (FNF) Modify MemberType “FNFMOD*oldMDN*newMDN” and send to

1415

Friends and Family (FNF) Delete MemberType “FNFDEL*MDN” and send to 1415
Friends and Family (FNF) Member InquiryType “FNFINQ” and send to 1415
For HelpType “Help” and send to 1415
Different Package Subscription (Voice/Data/SMS etc.)Type sub code and send SMS to 1415.

(Visit NT website to view different sub_code)

Subscribe to NT Wi-Fi HotspotConnect to Available Hotspot to subscribe package.

Based on information send SMS to 1416

NTPro ServiceType Sub ntpro and send SMS to 1428
Caller Ring Back Tone (CRBT) ServiceType Sub and send SMS to 1455 to start service

Type Unsub and send SMT to 1455 to stop service

SEE Result InquiryType SEE Symbol Number and Send SMS to 1600
Credit Service (Loan Service)Type Status and send SMS to 1477
Security Code (For prepaid)Type “SCODE” and send to 1415
PUK Number (For Postpaid)Type “PUK” and sent to 1415
Missed Call Alert ServiceType sub and send SMS to 1400 to START

Type unsub and send SMS to 1400 to STOP

Note: MDN = NT phone number (CDMA, PSTN, GSM)

IVR

IVR Number

Charge

Service

1412FreeBill payment by using Recharge Card
1415Balance query/credit limit query/recharge/missing claim/cancel

missing claim/first call activation/ PUK query/data volume query

1607AirtimePUK Number Inquiry
1498FreeGeneral Inquiry
192FreeFault Handling
197FreeNumber Inquiry
198FreeLine Maintenance (PSTN, ADSL, VSAT & FTTH)
1600AirtimeSEE Result Inquiry
1455AirtimeCaller Ring Back Tone (CRBT) Service

 

USSD

GSM Mobile Balance InquiryDial *400#
4G ActivationDial *444# (If SIM change is required to upgrade to 4G, please visit

nearest NT Office)

Package SubscriptionDial *1415# and follow instruction.
GSM Re Charge (Re Charge Card)Dial *412*Pin Number#
Balance Transfer (Prepaid)Dial *422*Security Code*Mobile Number*Amount (in Rs.)#
Missed Call Alert ServiceDial *1400#
Caller Ring Back Tone (CRBT)Dial *1455#
SIM card Owner QueryDial *922#
CMMC SurveyDial *1419#
Education        Packages         (Happy

Learning and e-Shikshya

Dial *1441#
SEE OfferDial *1600#
First Call Activation (FCA)Dial *1414#

 

Special Codes:

100Nepal Police
101Fire Brigade
102Ambulance
103Traffic Police
104Central Child Welfare Board
105Army: Kathmandu, Lalitpur, Bhaktapur
106Army Kendriya Sainik Prahari Gulmi
107Commission for the Investigation of Abuse of Authority
197PSTN Telephone Enquiry
1098CWIN
1103Traffic Police Lalitpur
1111Hello Sarkar
1115Department of Health Services Nepal
1144Tourist Police
1177Metropolitan Police – Crime Division
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